Call Acounting Software Review
#1 Call Accounting Mate                                                              
Review date: 01.02.2012

Description:

This 100% browser based application enables you to connect to virtually any telephone system, collect call detail records and allocate cost. It allows also to monitor productivity of each and every employee in the company. Designed to work in any country around the world.

Screenshots

Price:

$375

Advanced Features:

  • User customizable
  • Emergency notification
  • Custom built webserver
  • Regular upgrades
  • Free for 14 days
  • 100% Web-browser based
  • Various protocol support
  • Multiple carrier support
  • Built-in contact database

Review:

Best of all, the program installs quickly and works fast. Offers decent set of report options at a fraction of the cost of other systems.
  • Provides a comprehensive telephone management system.
  • The software can be used to monitor telephone costs.
  • Enables to monitor incoming and outgoing calls in real time.
  • Offers a library of Javascript. XML interface to third party applications
  • You can access it in either LAN or WAN environments.
  • Provides more than 30 built-in reports.
  • Cost calculation based on line number.
  • Ability to automate reporting via email.
Overall, Call Accounting Mate is a complete telephone management system. Used by major corporations nationally and abroad, it allows to enhance technology transparency and visibility. Unlike many other call accounting systems, it is possible to continue to associate costs with a particular user. Besides, the application enables to reduce the workload on telecom departments.

#2 Veramark - Call Accounting Software                                    
Review date: 01.15.2012

Description:

The small business sector is growing rapidly. This application allows you to cost calls based on rate tables available from carriers. Enables to monitor staff talk time and get a handle on communication costs.

Screenshots

Price:

Free demo

Advanced Features:

  • Easy to configure
  • Determines the actual ROI
  • Enhanced user interface
  • Scalable and expandable
  • Compliant with Avaya Aura Session Manager
  • Ability to define custom billing periods
  • Directory synchronization
  • Visual data mapper
  • Flexible reporting engine

Review:

Best of all, the latest version of Vera Call Accounting is available as a complimentary upgrade.
  • Support for inventory management and workflow automation.
  • Enables you track emergency calls and suspicious activity.
  • Offers an audit trail of every transaction.
  • Allows you to export data from any list view into an XML file.
  • Provides configuration of CDRs for PBXs outside of the NANP.
  • Collects and analyzes data from your telephone system.
  • Integration of optional MACD with the inventory management system.
Overall, this web-based software architecture enables to integrate communications management and track process statuses and report on SLAs.

#3 WinCall - Telemanagement Technologies                               
Review date: 01.25.2012

Description:

Designed for the Windows platform, this call accounting and management information tool interfaces to over 50 different PBX manufacturers. Enables to allocate 100% of the phone bill to each department.

Screenshots

Price:

Free demo

Software Summary:

Compatible with all PBX's, the program can integrate to several different HR systems, as well.

Main Features:

  • Ability to retrieve reports anytime
  • Web-based solution
  • Supports multiple PBX's locations
  • Custom graphing and reporting
  • Compatible with VOIP applications
  • Accepts CDR data from the PABX
  • Free demo
  • Real-time socket

Review:

  • Allows you track all of your domestic and international locations.
  • Designed to control the trunk configuration of your telephone system.
  • Enables you to capture account code details from the CDR.
  • Detailed reports and statistics.
  • The software utilizes dBase 4 file formats.
  • Generates carrier statistics reports by carrier.
In addition, the application can be managed from within an organization or hosted for a complete outsourced solution. However, when you upgrade your PBX to a newer VoIP system, your WinCall software does not change.
2012 Call Accounting Software Comparisons
  • In today’s challenging economy and with tight budgets and cost cutting, these applications allow you to control expensive long distance telecommunications and increase productivity.

    They can help companies of all sizes reduce unnecessary business expenses and maintain the right bottom line. This phone system for telecom expense management also offers the ability to calculate business cost and evaluate revenue.

    Now the feature list of a call accounting system cannot be ignored, this is why we've ranked the best applications available on the market.

    See Side by Side Comparison


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